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Delivery and Refund Policy

Deliveries within Kuwait

  1. Deliveries within Kuwait, please allow 2 working days* from order confirmation to receive your order. We use Alkout tea door-to-door express delivery service within Kuwait.
  2. If your order value is 5 KD or above 5 KD, Delivery is free.
    • if your order value is below 5 KD, 0.250 KD
  3. orders received before 2.00 pm (Saturday-Thursday) will be processed and despatched on the same day after 4.00 pm. orders received after 2.00 pm (Saturday-Wednesday) will be processed and despatched on the next day morning at 9.00 am. orders received after 2.00 pm (Thursday) will be processed and despatched on Saturday morning at 9.00 am (Friday is Holiday). Please make sure you are at the delivery address and accept the order as a signature will be required. Alkout tea Express Delivery Service is open from Saturday to Thursday (exc. Friday & public holidays).
  4. We will use all reasonable endeavors to ensure these times are met, but cannot be held responsible if the delivery is delay due to poor weather conditions (for ex: dust storms).
    • If you do not receive your order within 2 working days from the order confirmation, please contact our Customer Services on +965 60024010 or email us at  [email protected].
  5. We will replace lost or damaged orders free of charge.
  6. If your order is returned to us due to non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
  7. Orders from desert areas of Kuwait may be subject to additional shipping charges.  If these charges are not applied at the time of placing your order, this will be discussed with you prior to your order being dispatched.
  8. Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

Deliveries within GCC countries

  • For deliveries within GCC countries, please allow 15 working days* from date of dispatch to receive your order. 
  • We currently use tracked services via DHL, FEDEX, ARAMEX express delivery services for GCC deliveries.
  • We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight and the destination country.
  • Order will be dispatched from Kuwait within 2 working days from the order confirmation and you will receive a tracking email to show the progress of the order.
  • When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information. If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value.  In certain situations, your order may be destroyed by customs if duties and taxes are not paid.  In this instance, we cannot refund product or shipping costs for these reasons.
  • Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country.  This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.  In certain situations, your order may be destroyed by customs if you are unable to provide clearance for the order; in this instance we cannot refund product or shipping costs for these reasons.
  • GCC express delivery charges may change slightly month to month, according to express services, which is not under our control.
  • If you do not receive your order within 15 working days, please contact Customer Services on +96560024010 or email us at [email protected]  We would request that you contact us as soon as possible and within 20 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
  • We will replace lost or damaged orders free of charge.
  • If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
  • Our second-party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
  • Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

*Working days are Saturday – Thursday only.  Working days will also exclude public holidays.

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